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Privacy Policy

Last updated: December 10, 2025

1. Introduction

GetFeeder ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product feed management platform ("Service").

Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, company name, and billing information when you create an account
  • Product Data: Product information, prices, descriptions, images, and other data you upload for feed management
  • Business Data: Sales channel credentials, marketplace account information, and integration settings
  • Communications: Messages, support requests, and feedback you send us

2.2 Information Collected Automatically

  • Usage Data: Features used, actions taken, timestamps, and interaction patterns within the Service
  • Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
  • Log Data: Server logs including access times, pages viewed, referring URLs, and error reports
  • Cookies and Tracking: We use cookies and similar technologies for authentication, preferences, and analytics

2.3 Information from Third Parties

  • OAuth Providers: If you sign in with Google or other OAuth providers, we receive basic profile information as permitted by your settings
  • Sales Channels: Data from connected marketplaces including order information, product status, and performance metrics
  • Payment Processors: Transaction information from Stripe for billing purposes (we do not store full credit card numbers)

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage your subscription
  • Synchronize your product data with connected sales channels
  • Send transactional emails (account verification, password resets, billing)
  • Provide customer support and respond to inquiries
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who assist in providing the Service, including:

  • Cloud hosting providers (e.g., Railway, Vercel)
  • Payment processors (Stripe)
  • Email service providers
  • Analytics services

4.2 Sales Channels

Product data is shared with connected marketplaces (Google, Amazon, Meta, etc.) as necessary to provide feed management services. This sharing is governed by your integration settings and the respective platforms' terms.

4.3 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders, subpoenas, or legal process
  • Government requests
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information with third parties when you have given explicit consent.

5. Data Security

We implement appropriate security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing (bcrypt)
  • Two-factor authentication (2FA) option for accounts
  • Regular security assessments and monitoring
  • Access controls and authentication for our systems
  • Secure cloud infrastructure with industry-standard certifications

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as:

  • Your account is active
  • Needed to provide you services
  • Required for legal obligations, dispute resolution, or enforcement

Upon account deletion:

  • Your data will be deleted or anonymized within 30 days
  • Some data may be retained in backups for up to 90 days
  • Aggregated, anonymized data may be retained indefinitely for analytics

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access, download, and export your data through your account settings or by contacting us.

7.2 Correction

You can update or correct your account information at any time.

7.3 Deletion

You can request deletion of your account and associated data. Some data may be retained as required by law.

7.4 Opt-Out

  • Marketing Emails: Unsubscribe using the link in emails or through account settings
  • Cookies: Manage preferences through your browser settings

7.5 Data Processing Objection

You may object to certain processing activities. Contact us to exercise this right.

8. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and core functionality
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use the Service

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant authorities
  • Data processing agreements with service providers
  • Compliance with applicable data protection frameworks

10. Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification
  • Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Regional Privacy Rights

13.1 European Economic Area (GDPR)

If you are in the EEA, you have additional rights including:

  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent at any time
  • Right to restriction of processing

Our legal basis for processing includes: contract performance, legitimate interests, legal obligations, and consent.

13.2 California (CCPA)

California residents have the right to:

  • Know what personal information is collected
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell personal data)
  • Non-discrimination for exercising privacy rights

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

For data protection inquiries in the EU, you may also contact our Data Protection Officer at [email protected].

Company: Getia AS (Org. nr: 926 610 198)
Address: At Mesh, Møllergata 6, 0179 Oslo, Norway